Refund & Cancellation Policy

Last updated: September 2026.

1. Full refund window

If you have not submitted any footage, you may request a full refund within 7 days of purchase by emailing hello@focalcut.com.

2. Partial refunds

Once editing has begun on a video, that video's credit is non-refundable. Remaining unused credits may be refunded pro-rata (package price ÷ total credits × unused credits) within 30 days of purchase.

3. Quality disputes

If a first draft does not match your submitted brief, we re-edit it within your included revision rounds at no cost. If, after all included revisions, a video still materially fails to match the brief, we refund that single video's credit.

4. Non-refundable situations

Changes of mind after delivery of approved finals; issues caused by low-quality or incomplete source footage disclosed after submission; requests outside the original brief treated as new edits.

5. How to request

Email hello@focalcut.com with your order email and package name. Approved refunds are returned to the original payment method within 5–10 business days via Stripe.